Is this De La Merced hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the De La Merced hotel have a swimming pool?

No, this De La Merced hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in De La Merced hotel?

Best-rates for the De La Merced hotel starts from $237 per night with includes Parking, Bedding/Linens, Wellness Facilities, Bar, Child Friendly, Hot Tub, Air Conditioner, Accessibility, Guest Services, Security/Safety, Spa, Internet, Laundry, Business Services, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is De La Merced hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the De La Merced hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the De La Merced hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the De La Merced hotel?

Based on the information reported by the owner or manager, the De La Merced hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for De La Merced hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Casa del Alma Hotel Boutique & Spa | Hotel in San Cristóbal de las Casas

| 9.6 (319 Reviews) | 1 Bathroom

De La Merced Hotel | Casa del Alma Hotel Boutique & Spa

Hotel in De La Merced, San Cristóbal de las Casas

Beaux Arts hotel with a full-service spa and a health club
This smoke-free hotel features a full-service spa, a health club, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, massage/treatment rooms, and conference space.
Casa del Alma Hotel Boutique & Spa offers 27 accommodations with free minibar items and safes. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This San Cristóbal de las Casas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club and a sauna.

Amenities

Air Conditioner

Parking

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Bar

Toiletries

Guest Services

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Bathrooms

Shampoo

Shower

Hair dryer

Free toiletries

Bathrobes

Soap

Toilet paper

Towels

Rainfall showerhead

Bedroom

Pillow-top mattress

Air conditioning (climate-controlled)

Premium bedding

Bed sheets

Egyptian cotton sheets

Heating (climate-controlled)

Down comforter

Safe

Individually furnished

Separate sitting area

Iron/ironing board

Desk

Soundproofing

Individually decorated

Phone

Breakfast

Free minibar

Parking

Limited onsite parking

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Airport shuttle on request

Accessibility

This property does not have elevators

Activities

Full-service spa

Sauna

Steam room

Fitness center

Entertainment

Cable channels

32-inch Smart TV

General

Meeting room

Conference center (409 square feet of space)

Banquet hall

Front-desk safe

English

Spanish

Smoke-free property

Guest Services

Soundproofed rooms

Porter/bellhop

Tour/ticket assistance

24-hour front desk

Daily housekeeping

Luggage storage

Wedding services

Concierge services

Multilingual staff

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi and wired Internet

Spa

Massage - sports

Sauna

Steam room

Massage/treatment rooms

Couples treatment room(s)

3 treatment rooms

Massage - hot stone

Spa open daily

Massage - Swedish

Hot tub

Aromatherapy

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:30 pm contactless check-in available early check-in subject to availability express check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are available for mxn 450 per night. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: mxn 2400 per vehicle (roundtrip, maximum occupancy 3) rollaway bed fee: mxn 450 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Anders

Nov 24, 2025 09:05:47 AM

Review Score: 8

Summary: Rooms are really nice, spacious and clean. Not a big fan of the carpet, but that is just a personal opinion. The hotel is really beautiful inside and the hotel staff is very friendly. But the restaurant staff are a bit weird and I never felt quite welcome, one day I was told only one cup of coffee was included in the breakfast (which is quite weird for a 4 star hotel) but then suddenly it wasn't ? Perfect location near the center but still nice and quiet.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite (Master) Room Size: m² 1 King Bed	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1
Junior Suite Room Size: m² 1 King Bed	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Number of bathrooms - 1
Standard Suite, 2 Double Beds Room Size: m² 2 Double Beds	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Superior Suite, Balcony, Tower Room Size: m² 1 King Bed	General Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1, City view
Standard Suite, 1 King Bed Room Size: m² 1 King Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Wardrobe or closet, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Lowered peephole/view port in door